Version 2
Updated: October 30, 2026
These Terms of Service (this "Agreement") are a legally binding agreement between you and iAlert Services LLC ("iAlert," "we," "us," or "our"). This Agreement governs your use of the iAlert.com website and the iAlert weather alert service (together, the "Service"), however you receive it, including through an authorized iAlert reseller (a "Reseller") under the Reseller's name or brand. A "visitor" is anyone who views iAlert.com pages. A "member" is anyone who has an iAlert account or receives alerts through the Service. "User" means both visitors and members.
You may use the Service only if you accept this Agreement and comply with all applicable laws. Please read it carefully and keep a copy for your records. You accept this Agreement by checking the acceptance box when you sign up or by using the Service. If you do not agree, do not use the Service.
References to "iAlert.com" mean the website. Where this Agreement disclaims warranties, limits liability, or provides indemnity, references to "iAlert" include its affiliates, officers, directors, employees, agents, and licensors.
iAlert may revise this Agreement from time to time. We will post the revised Agreement on iAlert.com with a new "Updated" date. For a material change, we will also notify members by email or through their account at least thirty (30) days before the change takes effect, unless applicable law requires a shorter period or a shorter period is needed to protect the Service or its users. If you continue to use the Service after a change takes effect, you accept the revised Agreement. If you do not agree to a change, you may cancel your account before the change takes effect. You may also be asked to accept the revised Agreement the next time you sign in.
iAlert.com provides email, SMS text message, and voice-phone weather alert messages to users as well as weather data via the iAlert.com website. Email, SMS text message, and voice-phone alerts service delivery frequency is based on user selected weather hazards, alert location, selected alert method and are sent in real-time based on weather conditions as requested by user from the user's online iAlert account.
iAlert also sends service and administrative messages, such as account, security, and billing messages and notices of changes to this Agreement or the Privacy Policy. These messages are part of the Service, and you cannot opt out of them while you have an account. You may opt out of newsletters and promotional emails at any time by using the unsubscribe link or by replying to the email and asking to unsubscribe.
Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new iAlert.com properties, shall be subject to this Agreement. iAlert assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings (see also Section 20). You are responsible for obtaining access to the iAlert.com website and for any third-party fees that access involves, such as Internet service, mobile service, airtime, or text message charges, and for all equipment needed to access the website or receive iAlert communications, such as a mobile phone. You may stop email, text message, or voice-phone alerts at any time from your online account.
Text message alerts: iAlert sends weather alert text messages, together with related verification and service messages, to the mobile numbers that you or your Reseller provide with your consent. Message frequency varies with weather conditions and with the locations and hazards you select. Message and data rates may apply. To stop text messages, reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any iAlert text, with the keyword as the entire reply. This stops text messages to that number from every iAlert account it is linked to. Your email and voice-phone alerts are not affected; you can change them in your account. For help, reply HELP or contact support@iAlert.com or 888.316.8366. Wireless carriers are not liable for delayed or undelivered messages.
Recipients and consent: You may enter an email address or phone number to receive alerts only if it is yours, or if the person who uses it has agreed to receive iAlert alerts and service messages at that address or number by the delivery method you select, including automated text messages and automated or prerecorded voice calls. You represent that you have that agreement for every address and number you enter, and you will keep a record of it. By entering a phone number, you agree, and you confirm that its user has agreed, to receive automated and prerecorded weather alert calls and text messages and related service messages from iAlert at that number, including messages sent under a Reseller's name. You will remove, or ask us to remove, an address or number promptly if its user withdraws consent or if the number is disconnected, reassigned to someone else, or no longer used by that person. Section 14 applies to any claim arising from an address or number you enter without that consent.
If you purchase a paid subscription directly from iAlert, you authorize iAlert, through its payment processor, to charge the subscription price to the card you provide at the start of each billing period, as shown when you purchase, until you cancel. Your subscription renews automatically at the end of each billing period unless you cancel before then. You may cancel at any time from your account. Cancellation stops future charges, and there is no early-termination fee. When you cancel a paid service, it continues until the end of the billing period you have already paid for and then ends, and you will not be charged again for it. If you close your account, all service, including any paid service, ends immediately, and any refund is governed by Section 30. If you are charged after you asked to cancel, contact us and iAlert will refund that charge. Any free trial, its length, and the price that applies after it are shown when you sign up. If a payment fails, iAlert may retry it and may suspend the paid service until payment is made. If you dispute a charge with your card issuer instead of contacting us, iAlert may suspend the affected paid service while the dispute is open. Refunds are governed by Section 30. iAlert may change subscription prices on at least thirty (30) days' notice, and a new price applies from your first billing period that begins after the notice period ends. If you purchased the Service through a Reseller, the Reseller sets your price and billing period (monthly or annual), and the Reseller's terms govern your subscription, renewal, and billing.
This section applies to every paid iAlert service, including WAVE. The price shown or recorded at the time of purchase is the price in effect on that date. It is not a commitment that the price will not change, and any change is subject to the notice described above.
The Service supplements, and does not replace, official warnings issued by the National Weather Service and local emergency authorities. Do not rely on the Service as your only source of weather warnings. You remain responsible for monitoring official sources and for the safety decisions you make for yourself and others in your care. Alerts may be delayed or missed for reasons outside iAlert's control, including problems with government data sources, wireless carriers, email providers, and the internet. The Service is not an emergency service. In an emergency, call 911.
If you receive the Service through a Reseller, including through a signup page that displays the Reseller's name or brand, the following terms apply:
WAVE is iAlert's paid weather analysis console. The terms in this section apply to WAVE in addition to the rest of this Agreement.
The iAlert.com website and any related software are protected by copyright, trademark, and other laws and international treaties. Except for third-party content, such as maps, imagery, data, and the names and logos of other organizations, which remains the property of its owners, and except as described in other sections of this document, all intellectual property rights such as but not limited to patents, trademarks or copyrights related to the iAlert.com website are the property of iAlert Services LLC. You agree that your use of the iAlert.com website is through a limited nonexclusive license. iAlert Services LLC is and remains the owner of all titles, rights, and interests in the iAlert.com website, other than third-party content. You acknowledge and agree that you shall not modify, translate, reverse engineer, decompile or disassemble the software that is part of the Service or any part thereof or otherwise attempt to derive source code or create derivative works therefrom. You acknowledge and agree that you are not allowed to remove, alter or destroy any proprietary, trademark or copyright markings or notices placed upon, contained within, or used in relation to the ialert.com website. iAlert is an independent private company. It is not a government agency and is not affiliated with or endorsed by the National Weather Service or any other government agency. The display of government logos, or reference to any government agency, on the iAlert.com website is to provide "credit to" only and "reference back" to the authorized government agency responsible for issuing such alerts. Names and logos of partners, customers, Resellers, and other organizations shown on the iAlert.com website or in the Service belong to their owners and are used to identify them. Their display does not mean that the owner endorses iAlert or that iAlert endorses the owner, unless stated otherwise.
Content you provide and feedback: You keep ownership of text and other content you enter into the Service, such as WAVE scripts, alert names, and support messages. You grant iAlert a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display that content as needed to operate, support, and improve the Service, including by sending it to the service providers described in the Privacy Policy. If you send iAlert suggestions or feedback, iAlert may use them for any purpose without obligation to you.
Third-party services: The Service links to or embeds third-party services, such as maps, videos, payment pages, and social media platforms. iAlert does not control them and is not responsible for them; your use of them is subject to their own terms.
You must be at least thirteen (13) years old to use the Service. If you are under eighteen (18), you may use the Service only with the permission of a parent or legal guardian, who accepts this Agreement on your behalf. You must be at least eighteen (18) years old, or a parent or legal guardian acting for a minor, to purchase a paid subscription or make a contribution. You represent that you are not prohibited from receiving services under the laws of the United States or any other applicable jurisdiction.
You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or iAlert has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, iAlert has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion of it). By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and will abide by its terms and conditions.
Registration Data and certain other information about you are subject to our Privacy Policy, available at https://iAlert.com/privacy.php, which is incorporated into this Agreement by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy, including its storage and processing in the United States by iAlert, and its processing by the service providers that operate the Service on our behalf, in the United States or other locations, and by any Reseller through which you receive the Service.
You will receive a password and account designation upon completing the registration process. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify iAlert of any unauthorized use of your password or account or any other breach of security, and (b) sign out of your account at the end of each session on a shared device. iAlert is not liable for any loss or damage arising from your failure to comply with this Section. iAlert may suspend access, require a password change, or take other reasonable steps if it suspects unauthorized use of an account. iAlert may charge fees for paid services as described in Section 4. Fees are non-refundable except as provided in Section 30.
You agree to use the Service in a way that does not place an unreasonable load on iAlert's systems. If your use does, iAlert may limit it, suspend your account, or end this Agreement.
The Service is intended for use in the United States, and its alerts cover U.S. locations. iAlert makes no representation that the Service is appropriate or available for use outside the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for complying with local laws, including United States export control and economic sanctions laws.
You agree to indemnify and hold harmless iAlert and its affiliates, officers, directors, employees, agents, and licensors from any claim or demand by a third party, including reasonable attorneys' fees and costs, arising out of (a) your use of the Service, (b) any email address or phone number you enter, (c) any content you create, export, share, or publish using the Service, including WAVE content, (d) your violation of this Agreement, or (e) your violation of any law or the rights of any third party.
You may use the Service for your own use and, where your plan allows, for your organization's internal use. You agree not to reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purpose any portion of the Service, use of the Service, or access to the Service, except as permitted in this Agreement (including the WAVE export terms in Section 7) or in a reseller agreement you have accepted with iAlert.
Each email address and phone number you enter to receive alerts must reach an individual recipient. You may not enter a mailing list, distribution list, group address, or listserv, or set up automatic forwarding, to redistribute iAlert alerts to other people, whether inside or outside your organization, unless iAlert has agreed in writing or you use an iAlert plan designed for groups or businesses.
You will not, and will not help anyone else to: (a) use the Service in violation of any law, including laws on calls, text messages, email, and privacy; (b) enter an email address or phone number without the consent described in Section 3; (c) access the Service by automated means, scrape or copy data from it, or create accounts by automated means; (d) probe, scan, or test the security of the Service, or interfere with or overload it; (e) use the Service or its content to issue, or to look like, an official warning; (f) resell or redistribute alerts except as this Section allows; or (g) use the Service to harass, mislead, or harm anyone. iAlert may suspend or end access for any violation.
You agree that iAlert may establish general practices and limits concerning use of the Service, including without limitation limits on the number of alert locations, recipients, and messages, storage and retention of saved content and exports, and how often you may access the Service in a given period of time. iAlert may change these limits from time to time.
iAlert reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice. Except as provided in this Section, iAlert is not liable to you or to any third party for any modification, suspension, or discontinuance of the Service. If iAlert permanently discontinues a paid service you bought from iAlert, Section 18 applies, including the refund of prepaid fees described there.
You agree that iAlert may, at its sole discretion and without prior notice, immediately suspend or terminate your account and your access to the Service for cause. Cause includes, but is not limited to:
Termination of your membership includes:
Except for the refund described in this Section, iAlert is not liable to you or any third party for any termination or suspension of your account or access to the Service.
iAlert may also end your account or your access to any part of the Service at any time, for any reason, with or without prior notice; iAlert will notify you when it does so, unless notice is prohibited by law or would compromise security. This applies whether you receive the Service directly from iAlert or through a Reseller. If iAlert ends a paid subscription you bought from iAlert other than for your breach of this Agreement, iAlert will refund any prepaid fees for the unused part of your billing period. If you pay a Reseller, the Reseller handles any refund under its own terms.
Members may cancel their account and service at any time from their iAlert account or by using the manage link in their alert messages. Members who receive the Service through a Reseller may also cancel through the Reseller.
iAlert does not display third-party advertising on iAlert.com or in iAlert alerts or newsletters. iAlert may inform members about its own services, such as an invitation to sign up for alerts, on iAlert.com web pages and in iAlert newsletters and email alerts. iAlert does not include promotional content in text message alerts. Members who receive the Service through a Reseller do not receive iAlert promotions.
iAlert may also invite users to make voluntary contributions to support the Service, on iAlert.com web pages and in iAlert newsletters and email alerts. Contributions are optional and are not required to use the Service. They do not purchase any goods or services, and they are not tax-deductible because iAlert Services LLC is not a charitable organization. Contributions are non-refundable except in case of error or as required by law. iAlert does not request contributions in text message alerts or from members who receive the Service through a Reseller.
This section is extremely important. Please read it carefully. You understand and expressly agree that:
Events beyond iAlert's control: iAlert is not responsible for any delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, power or internet outages, failures or delays of wireless carriers, email providers, hosting providers, or government data sources such as the National Weather Service, cyberattacks, labor disputes, and acts of government.
This section is extremely important. Please read it carefully. You expressly understand and agree that iAlert shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, loss of use, loss of data or other intangible losses, even if iAlert has been advised of the possibility of such damages, resulting from:
The use or the inability to use the Service; the cost of procurement of substitute goods or services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; unauthorized access to or alteration of your transmissions or data; any postings or transmissions made by you, the user; statements or conduct of any third party on the Service; or any other matter relating to the Service.
This limitation applies to all claims arising from any alert or information that is delayed, inaccurate, incomplete, or not delivered, or from your reliance on the Service, including claims for personal injury, death, or damage to property, to the maximum extent permitted by law.
If any part of this limitation is held unenforceable, iAlert's total liability to you for all claims arising out of or relating to the Service or this Agreement will not exceed the greater of (a) the amounts you paid to iAlert for the Service during the twelve (12) months before the claim arose, or (b) one hundred U.S. dollars ($100).
If you receive the Service through a Reseller, the disclaimers in Section 20 and the limitations in this Section also apply to that Reseller for claims arising from the Service, and the Reseller may enforce them.
This section is extremely important. Please read it carefully.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. In those jurisdictions, some of the limitations above may not apply to you, and iAlert's liability is limited to the maximum extent permitted by law.
You agree that, except as otherwise expressly provided in this Agreement, including Section 21, there shall be no third-party beneficiaries to this Agreement.
iAlert may provide you with other notices in any manner iAlert decides, including posting on the iAlert.com website, email, regular mail, or text message. Notice of changes to this Agreement is given as described in Section 2 (Modification).
You agree that iAlert may provide this Agreement, the Privacy Policy, notices, receipts, and other communications to you electronically, by posting them on iAlert.com, by email, or through your account, and that electronic communications satisfy any legal requirement that a communication be in writing. You may give notice to iAlert by email to support@iAlert.com or by mail to iAlert Services LLC, 11140 Rockville Pike, Suite 100-114, Rockville, MD 20852. Keep your email address current; notice sent to the address on your account is effective when sent.
This Agreement, together with the Privacy Policy at https://iAlert.com/privacy.php, which is incorporated by reference, is the entire agreement between you and iAlert Services LLC about the Service and supersedes any prior agreements on that subject. If you have a separate written or online agreement with iAlert, such as a reseller agreement or an agreement for a group or business plan, that agreement also applies and controls if it conflicts with this Agreement. If you receive the Service through a Reseller, the Reseller's terms also govern your subscription and billing as described in Section 6. This Agreement may be modified only as described in Section 2 (Modification).
This Agreement and any dispute between you and iAlert arising out of or relating to it or the Service are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. You and iAlert submit to the exclusive jurisdiction of the state courts located in Montgomery County, Maryland, and the United States District Court for the District of Maryland, and waive any objection to venue in those courts.
The failure of iAlert to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, you and iAlert nonetheless agree that the court should endeavor to give full effect to the parties' intentions as reflected in the provision, and that the other provisions of this Agreement remain in full effect. Sections 5, 7 (as to exported content), 8, 10, 14, 15, 19 (as to contributions), 20, 21, 22, 23, 26, 27, 29, and 30, and any payment obligations, survive the end of this Agreement or your account. Headings are for convenience only. "Including" means "including without limitation."
Your membership is personal to you and may not be transferred. If someone other than the member asks iAlert to close an account, iAlert may ask for reasonable proof of that person's authority, such as a copy of a death certificate or a power of attorney, before acting. When an account is closed, its alert settings and saved WAVE workspaces are deleted, and other records are kept as described in the Privacy Policy.
iAlert may assign this Agreement without your consent, including in connection with a merger or a sale of all or part of its business.
You agree that regardless of any law to the contrary, any claim or cause of action arising out of or related to use of the Service, or this Agreement, must be filed within one year after such claim or cause of action arises or be forever barred.
Fees for paid services are non-refundable, except (a) as described in Section 18 when iAlert ends a paid subscription other than for your breach of this Agreement, (b) in case of a billing error, or (c) as required by law. iAlert may refund fees in other cases at its sole discretion. Voluntary contributions are covered in Section 19.
If you purchased the Service through a Reseller, refunds are handled by the Reseller under its own terms.
Email: support@iAlert.com
Phone: 888.316.8366
Address: iAlert Services, LLC, 11140 Rockville Pike, Suite 100-114, Rockville, MD 20852
If you need additional assistance please contact iAlert.com support.
